1. Free trial
Every plan starts with a 7-day free trial. You aren’t charged during the trial, and if you cancel before it ends, you are never charged.
2. 14-day money-back guarantee
If you are not happy with the service, you can request a full refund within 14 days of any payment. This covers your first payment after the trial and every renewal, monthly or yearly. You don’t have to give a reason.
3. After 14 days
After 14 days, payments are not refundable, and we don’t give refunds for part of a billing period. You can cancel at any time to stop the next renewal. Your plan stays active until the end of the period you have paid for.
We will still refund you, whenever it happens, if:
- you were charged twice or charged by mistake;
- a serious fault on our side stopped you using the service for a large part of the period you paid for.
4. How to ask for a refund
Email hello@smppsimulator.com from your account’s email address, or contact Paddle at paddle.net. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Approved refunds go back to the original payment method through Paddle, usually within 5 to 10 business days, depending on your bank.
When a refund is made, the subscription it paid for is cancelled. We may decline repeated refund requests from the same person or organisation when they look like abuse of this policy.
5. Your legal rights
This policy is in addition to any rights you have under the consumer law where you live, and doesn’t limit them.